CUSTOMER SERVICE HOTLINE

We operate hotlines for companies. We provide professional customer service and accept anonymous reports of irregularities in the workplace (hotline for employees – whistleblower law).

HOTLINE OFFER FOR BUSINESS

Optimize the costs of running your business and rely on outsource call center. Among the services that we offer, we propose a classic operator-assisted hotline that ensures contact with your company’s clients or people interested in the products you offer via phone and email. We provide customer service for the hotline, including pre-sales support, guiding customers through the purchasing process, and post-sales support, by providing a call center system and a team of experts.

Within this offer, we propose:

virtual secretary and helpdesk
marketing campaign support (contests, lotteries),
order fulfillment,
receiving complaints,
technical support by accepting reports (damage, malfunction, accidents),
studying employee moods,
collecting anonymous employee reports (whistleblowers).

We handle our clients’ hotlines in five languages (Polish, German, English, Ukrainian, Russian) and offer service at selected times or 24/7/365. This way, we guarantee that the hotline will always be available for people who are interested in your offer or need after-sales assistance. This way, you will not only increase the number of sales opportunities, but also provide your recipients with the highest level of service, which will, in turn, influence your image in the minds of customers as a trustworthy partner or seller.

CALL CENTER SERVICES FOR BUSINESSES

Do you have a hotline at work from morning or do you get only a few calls a day, but every call is important to you and you don’t want to miss it? Then call center services are for you. Don’t let an important phone call slip by. The contact center system will relieve your team of employees by taking off the pressure of time and generating so-called drops, i.e. people waiting for a call and changing their minds during the wait. Your employees will be able to devote more time to customers and take care of their needs in accordance with the highest service standard. Check how an external call center service will increase your sales and broaden your horizons from the first day of cooperation. The hotline for businesses is a practical and professional solution that turns dead-end calls into satisfying conversations.

OUTSOURCING CALL CENTER - IS THIS THE RIGHT NUMBER

Have you considered outsourcing your call center professionally? It is very likely that your company will benefit from investing in the outsourcing of call center services.

Outsourcing call center in Directan Plus offers a number of benefits. We handle calls in the following areas:

virtual secretary,
providing information,
receiving complaints,
technical support (receiving reports),
collecting anonymous employee reports,
employee sentiment research.

All of these activities fall within the scope of the call center service. The hotline is therefore, as you can see, a universal tool used for many tasks – both internally and externally for your company. We guide the customer through the entire process. From pre-sales services, through the purchasing process, to after-sales care. Call center outsourcing is a service from A to Z.

Does your company need a contact center? Write or call us, we will discuss the details.

CALL CENTER FOR BUSINESSES - ADVANTAGES

Call center services are at the core of our operations. At Directan Plus, we have been running our clients’ hotlines for years. If you are looking for an experienced and professional company, this is the right place.

Depending on the client’s preferences, call center service is provided during designated hours or continuously 24/7/365.

We offer a wide range of services in five languages (Polish, German, English, Ukrainian, Russian). In this way, the employee hotline can also help internally in your international company, where interdepartmental projects are being implemented.

We have a know-how backed by many years of professional practice and built on a reliable team – operating both as a B2B call center for business partners and B2C for individual clients.

Do you want to be always available and smoothly conduct pre- or post-sales customer service? Think about a contact center. A hotline for companies is a proven solution that improves communication with the consumer and takes businesses to a higher business level.

No more missed calls, impatient customers, or mid-purchase abandonment. Telemarketing outsourcing services will solve this problem once and for all!Ensure the highest level of customer service and make the two-way contact a reason for satisfaction and a smile of satisfaction on the face. Order Directan Plus call center services.

DIRECTAN PLUS - INFOLINE SERVICE

Are you wondering what benefits a call center hotline offers? Check out the many conveniences we have in our offer. These include:

highest standards of service,
confidentiality of entrusted data,
integration of CRM systems,
recording (creating recordings) of conversations,
distribution and prioritization (queuing) of connections,
advanced IVR (voice announcement) system,
reporting, monitoring, and analysis.

All these services and more are included in the hotline service. We have extensive experience in working with various types of businesses. Furthermore, we approach each new project with full professionalism and individually – if you need detailed reporting or an unusual after-purchase service system, we will be happy to prepare an offer for you.

Our many years of experience mean you don’t have to worry about remembering everything. All contact attempts will be addressed and taken care of in accordance with the highest quality standards. The business hotline is a tailored response to the above tasks.

Can you trust us? Absolutely! We are a well-coordinated team that has been on the market since 2002. That’s over 20 years of experience, which has resulted in many successes. We specialize in direct marketing and keep up with industry news to stay current. We have extensive know-how and a sense of market trends. We come from the vicinity of Poznań, but we operate throughout Poland. Together, we will work for your success. See for yourself – call us and let’s discuss the details.

PROJECT WHISTLEBLOWER - NOT JUST FOR LARGE COMPANIES

The European Parliament and Council Directive (EU) 2019/1937 of October 23, 2019, on the protection of persons reporting breaches of law, also known as the Whistleblower Protection Directive, will soon take effect. It imposes a number of obligations on entrepreneurs related to ensuring the compliance of the organization in the area of whistleblower protection.

That is why we have introduced the Whistleblower project to our offer, which aims to support companies in implementing new regulations. As part of the project, our clients can count on:

developing a procedure plan and providing legal assistance,
ensuring the possibility of submitting anonymous reports,
full support for internal investigations, conducting an inquiry, and developing and implementing measures to prevent similar incidents from occurring in the future.

CURRENT HOTLINE SERVICE OR SPECIAL PROMOTIONS?

A contact center will work great in both cases. Check out how many activities you can assign to us. Which ones are the perfect solution for your business?

As part of our ongoing service, we offer:

accepting orders from customers,
accepting complaints or grievances,
support services (damage, breakdowns, accidents),
providing information (virtual secretariat).

Also, the hotline for companies is a recommended solution for special actions, including:

managing marketing campaigns (contests, lotteries),
studying the mood of employees in the company,
collecting anonymous employee reports (so-called whistleblowers).

These are the most popular services offered by contact centers. If you’re interested, pick up the phone or send us an email. Don’t delay, outsource your call center to us today.

We’re on the phone – Directan Plus team.

Contact us today and provide your company with a professional hotline. We’ll be happy to answer all your questions and guide you through the world of outsourcing call centers in a comprehensive manner. Find out now how working with us will help your company rise above the competition.

Directan Plus Sp. z o.o.

ul. Zjednoczenia 12/4

62-003 Biedrusko k.Poznania

NIP: 9721316229
KRS: 0000894310
REGON: 388645271